Privacy Policy

Effective Date: 20 Sep 2025

Synscribe (Wandering Studio Pte Ltd) ("Synscribe," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our services, including our website, SEO tools, Chrome extensions, and internal AI platform.

1. Scope

This Privacy Policy applies to:

  • Visitors to our website.
  • Users of our free tools and Chrome extensions.
  • Customers who engage us for SEO services and access our internal AI platform.
  • All users globally, with compliance considerations for major data protection laws (e.g., GDPR, CCPA, PDPA).

2. Information We Collect

We may collect the following types of information:

  • Business & Contact Information: Name, company name, email address, billing information.
  • Technical Data: IP address, device information, and cookies.
  • Analytics Data: Website usage statistics (via third-party services like Google Analytics).
  • Free Tools & Extensions Data: Usage statistics, form inputs, and operational data required for functionality.
  • AI Platform Data: File uploads, text inputs, and data connected from external sources provided by customers.

3. How We Use Information

We use collected information for the following purposes:

  • Service Delivery: To provide and improve our SEO services, free tools, Chrome extensions, and AI platform.
  • Internal Analytics: To monitor, analyze, and improve product performance and user experience.
  • Marketing & Communication: To communicate with you about our services, promotions, and updates (you may opt out anytime).
  • Billing & Administration: To process payments and manage accounts.
  • Compliance & Security: To meet legal requirements and protect against misuse.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share data with trusted third parties, such as:

  • Hosting Providers & Data Platforms (e.g., Supabase).
  • Payment Processors for billing.
  • CRM & Analytics Providers (e.g., Google Analytics).

All third parties are required to protect data in compliance with relevant privacy regulations.

5. Data Storage & Security

  • All customer data is encrypted at rest and in transit.
  • Data is hosted securely via our provider (Supabase).
  • We retain customer data as long as necessary for service delivery.
  • Customers can request deletion of their data at any time (see Section 7).

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve user experience.
  • Track usage for analytics.
  • Support marketing campaigns.

You can control or disable cookies through your browser settings.

7. User Rights

Depending on your jurisdiction, you may have the following rights:

  • Access the personal data we hold about you.
  • Request corrections to your data.
  • Request deletion of your data.
  • Opt out of marketing communications.

To exercise your rights, please contact us at privacy[at]synscribe.com.

8. Children's Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect data from children.

9. International Data Transfers

As a global service provider headquartered in Singapore, your data may be transferred to and processed in other countries. We take appropriate safeguards to ensure data protection regardless of location.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: privacy[at]synscribe.com